Torino, Italia 
Engineering Italdesign is looking for a dynamic person, who would be Specialist in management and development of customer studies and research in the Human Centered Design Approach (ISO 9241-210) in the process that is aimed to define the desired User Experience with also knowledge of ergonomics criteria in transportation fields.
Responsibilities
- Definition ad development of Customer experience activities;
- Knowledge and autonomous management of different project methodologies:
o Clinics* development: Screener preparation, Method guide preparation, Material for studies conduction, Data analysis, Report preparation;
o Research activities;
o Benchmarking.
*Clinics can be required are the following:
- Surveys and Interviews (remote or on-site);
- Usage Context Analysis (remote or on-site);
- Focus group (remote or on-site);
- Ideation workshop (remote or on-site);
- Prototype testing (digital and/or physical);
- Depending on the method, the following additional specific requirements may apply:
- Expert workshop (remote or on-site)
- Analysis of existing internal content;
- Analysis of existing external content;
- Competitors analysis.
- Track and solve issues through various phases and travel to customer sites to agreed Project content.
Requirements
Key requirements
- At least 2 years of work experience in the UX research;
- Experience in ergonomics definition and validation in transportation fields;
- Experience on concept phase process and milestones;
- High level experience in management survey Data;
- High level skills in Excel Data management;
- High level skills in analytics tools;
- Ability to prepare presentations with Microsoft Power Point;
- Knowledge of Office Suite;
Preferential requirements
- Problem solving and decision making;
- Experience in managing high level of interfunctional development and reporting to senior management;
- Ability to work in team and Public Speaking;
- Technical presentation and goal-oriented;
- Development of the customer-centric perspective according to ISO 9241-210;
- SPSS experience;
- Certification CPUE-FL issued by the institution GASQ, or certification CPUX-F issued by the institution UXQB (UXQCC can be the general name of both certifications for Usability Engineering and User Experience).
Other Informations
Education: Master’s degree in Psychology or Sociology / Data science and UX fields.
Language skills: Fluent knowledge of written and spoken Italian and English are required.
(English professional level - at least B2). Knowledge of German would be appreciated.
Workplace: Moncalieri (TO) and availability to travel.
Benefit: continuous training (technical, soft and languages skills), company canteen, health insurance, car leasing program, smart working, flexible benefits, good work-life balance
Italdesign is committed to create an inclusive, diverse and safe workplace, and we are proud to be an equal opportunity employer (L.903/77).